The Woolsey Insulation Austin Guarantee
Here’s what our guarantee actually means for a homeowner in Austin: before we touch your attic or walls, you get a written price. Not an estimate with fine print, not a ballpark, not a number that changes when the crew shows up. A written price, delivered before any work begins, every single time, no exceptions. Then the work gets done by background-checked, uniformed technicians who arrive in the window we committed to. And when we leave, the job site is cleaner than when we found it. If anything we installed or repaired isn’t right within 365 days, we come back and fix it at no charge. That’s the whole promise, in writing, on every job we do in Austin.
Glenn Hartley, Owner at Woolsey Insulation Austin, keeps it simple: “Either the work holds up, or we’re back in your attic making it right. No argument.”
What’s Covered
- Workmanship for 365 days. If an insulation repair or installation isn’t right within a year, we return and correct it at no charge under our 365-Day Done Right Promise.
- Written pricing before work starts. You receive the exact dollar figure in writing before any material is ordered or any technician steps onto the job site, so there are no doorstep surprises.
- Material recommendations that fit your home. We work with eight leading insulation brands including Owens Corning, Johns Manville, Knauf, Rockwool, CertainTeed, Icynene, Demilec, and GreenFiber, and we recommend the material your Austin home needs, not whatever happens to be on the truck.
- A committed arrival window. When we schedule your attic insulation or spray foam job, we show up in the window we gave you, with a live person available by phone 24 hours a day if anything changes.
- A clean job site. Insulation work is messy by nature; your home shouldn’t be. We protect the work area, contain the dust, and leave the space cleaner than we found it.
- Honest, straightforward communication. From the first phone call to the final walkthrough, you’ll know exactly what we’re doing, why we’re doing it, and what it costs.
Our Satisfaction Promise
If a homeowner in Austin isn’t satisfied with our work, the process is simple: call us. A live person answers, 24 hours a day, 7 days a week. No voicemail maze, no automated system, no “leave a message and we’ll get back to you within two business days.” You explain what’s wrong. We schedule a return visit. And under the 365-Day Done Right Promise, we make it right at no charge. That promise is included in writing on every repair and installation we do, along with a free second visit if the work fails within the guarantee period.
We don’t ask homeowners to prove their case or fill out a claim form. If the insulation we installed isn’t performing the way we said it would, that’s on us. Glenn Hartley and the team at Woolsey Insulation Austin believe a guarantee only matters if it’s easy to use. Ours is.
The Kingswell Way, which every Woolsey location follows, puts it plainly: say the price, show up in the window, leave it cleaner than you found it, put the guarantee in writing, come back if it fails. That’s the standard for every attic insulation and spray foam job we take on in Austin, from Crestview to East Riverside to Circle C Ranch.
Licensed & Insured Backing
A written guarantee is only as strong as the company behind it. Woolsey Insulation Austin is a state-licensed and insured insulation contractor, which means every job we perform in Austin is backed by the legal and financial protections that come with proper credentials. Licensing means we’re accountable to state standards for insulation work. Insurance means that in the unlikely event something goes wrong on your property, you’re not left holding the bag. We carry both, and we’re glad to show proof before any work begins.
It’s the difference between a promise written on a business card and a promise backed by a real, registered, insured company. Our 365-Day Done Right Promise means something because we have the standing to honor it. If we can’t make it right, the insurance and licensing framework is there to protect you. But in our experience, it rarely comes to that. We simply come back and fix the work.
Why the Promise Matters for Austin Homes
Austin’s climate punishes bad insulation. Summer attic temperatures regularly climb past 140 degrees, which breaks down cheap materials and exposes gaps that drive your cooling costs up. Winter temperature swings cause thermal bridging problems in homes built as far back as the 1920s in Hyde Park and as recently as the 2020s in Mueller. When insulation fails in this climate, you feel it within a month.
That’s why our guarantee covers a full 365 days. Austin homes go through every season in that year, from a humid spring to a triple-digit August to a January freeze. If the insulation holds through all of it, it’s doing its job. If it doesn’t, we’re back in your attic or walls making it right. Wool was the first insulation. Woolsey keeps the idea in the name, and the promise on paper.
Frequently Asked Questions About Our Guarantee
It covers the workmanship of the insulation repair or installation we performed. If anything isn’t right within 365 days of the job, we return and fix it at no charge. The promise is included in writing on every job, with a free second visit if the work fails within the guarantee period. Call (361) 418-9997 if you have questions about your specific job in Austin.
Yes. The written price we give you before work begins is the price you pay. No surprises, no add-ons, no “we discovered something unexpected” midway through the job. If the scope changes because you ask us to do more work, we’ll put that in writing too before we start.
Yes. Both attic insulation and spray foam insulation jobs carry the same 365-Day Done Right Promise, the same written price commitment, and the same clean job site standard. The material differs; the guarantee doesn’t.
Woolsey Insulation Austin. We’re independently owned and operated under the Kingswell banner, and Glenn Hartley, the owner, is the person responsible for making sure the promise is kept. A live person answers our phone 24/7 at (361) 418-9997, so you’ll never have to chase down a claim through a call center.
Absolutely. We’ll provide documentation showing our licensing and insurance coverage for work in Austin before any materials are ordered or any work begins. Just ask when we give you the written price.
Call us at (361) 418-9997 and tell a live person what’s going on. We’ll schedule a return visit, inspect the work, and make it right under the terms of the written guarantee you received. Estimates are free, and so is any repair covered by the promise.
Get Your Written Guarantee Before Work Starts
Every quote from Woolsey Insulation Austin comes with the guarantee terms in writing, so you can read them before you sign anything. No verbal promises, no “trust us” handshakes. A real document, written in plain English, backing the work we do in Austin. Call (361) 418-9997 for a free estimate on attic insulation or spray foam insulation, and we’ll give you the exact written number before any work begins, along with the guarantee that comes with it.
Written by Glenn Hartley, Owner at Woolsey Insulation Austin, serving Austin since 2002.